Telephone Calls: To Answer or Not

The phone sounds that double ring that lets me know it's client. Two doctors on Grey's Anatomy are just debating going into the on-call room. We all know what that means. AND I have to answer the phone?

That's my own debate. I know how to talk to my clients, how to reassure them and how to discourage them from doing anything to hurt themselves. Is it fair that I should now interrupt my evening to use these skills? Of course I do answer the phone. They know I will stay on the phone for only ten minutes. As a result, they present their problems concisely and immediately.
After she has described her crisis, I ask my client what she has done to take care of herself. Right Now. We discuss suggested alternatives from her skills notebook. She is usually able to offer steps that are exactly right for her.

While I serve as a sounding board, these telephone calls give the client an opportunity to experience her own power in managing intense pain. Once we have identified a satisfactory solution and agreed on action she will take, the telephone call ends. She has found mastery and feels safe. In ten minutes or less, my client has found a way to tolerate her pain, in the moment.

Oh, yes, at the conclusion of this conversation, I am able to pick up Grey's Anatomy where it was paused. Because it is recorded, I avoid advertising and can answer those calls without missing the guilty pleasure of that wonderfully mindless fluff.